Recenzije proizvoda

Hi,

Thank you for your review and we're sorry to hear that you're facing difficulties with your TV, this is not the norm as we strive to deliver the best quality possible.

We'd like to confirm that this TV supports Amazon Alexa. The following links clarify how to control your TV with Amazon Alexa: https://bit.ly/429gWbB & http://bit.ly/3TdVvCf

Also, make sure your TV software is to date by following this link: https://bit.ly/3Jy9Juv

If the issue is still disrupting you, feel free to contact us by following this link: https://bit.ly/2NwYLXL, we will gladly assist you further.

Mennah @Sony Support UK

Hi Mr Krabs,

vielen Dank für dein Feedback. Es tut uns leid zu hören, dass du Probleme mit der App hast. Bitte beachte, dass es unmöglich ist, von einem privaten Sender zu registrieren. Wir benötigen mehr Informationen bezüglich der App, deshalb empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: http://bit.do/fMnKn.


Hadir @Sony Support DE

Hi Fährmann,

vielen Dank für dein Feedback. Das tut uns leid zu hören. dass du Probleme mit dem Guide hast.
Überprüfe bitte, ob sich die Störung durch einen kompletten Neustart des Fernsehers behebt. Ziehe dazu alle Kabel von deinem Fernseher, während er läuft, und dann verkable das Gerät erst nach 5 Minuten wieder.
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: http://bit.do/fMnKn.
(Kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hadir @Sony Support DE

Hi,

Thank you for your review.

We're glad to hear that you're enjoying your TV and happy with the sound and picture quality we always aim to deliver! We're also glad to keep you as one of our loyal family members and hope you continue to enjoy it for years to come!

We'd like to highlight that you can wirelessly display your computer's screen on the television using Google Chrome as clarified here: http://bit.ly/3XGMXp2 . You can also display your computer screen on your TV using an HDMI cable as clarified here: http://bit.ly/3H4LuSi

However, the Chromecast built-in or AirPlay allows you to display (cast) your favourite websites and app screens on your mobile device directly to the TV. for more info about this topic, check out the following links: http://bit.ly/3WBMlQ7 & http://bit.ly/3QcZWuM

Moreover, don't hesitate to reach out to us over the phone, chat support and email using the details here: https://bit.ly/3xPUapp to provide us with any further feedback you may have, we’re always delighted to hear from our customers.

Mennah @Sony Support UK

Hi fender130173,

Thank you for your feedback.
We're glad to hear that you're enjoying your TV.
We hope you will continue to enjoy it for many more years to come!
If you need any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony support UK

Hi Bakerdanny79,

Thank you for your feedback.
We're glad to hear that you're enjoying your TV.
We hope you will continue to enjoy it for many more years to come!
If you need any assistance, you can contact us using this link: https://bit.ly/2NwYLXL.

Hana @Sony support UK

Bonjour Mepe,

Merci de nous avoir contactés.
Nous sommes désolés pour la gêne occasionnée.
Afin de vous aider efficacement, nous aimerions en savoir plus.
Nous vous remercions de nous contacter :
https://bit.ly/3ivBWag
(Copiez-collez cette adresse dans votre navigateur)

Sony Support FR

Hi Helmut,

vielen Dank für dein Feedback. Wir leiten es intern weiter, damit es berücksichtigt wird. Da wir mehr Informationen
über das Problem benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: http://bit.do/fMnKn.
(Kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hadir @Sony Support DE

Hi Clay,
vielen Dank für dein Feedback. Wir werden es intern weiterleiten, damit es berücksichtigt wird. Wenn dein Fernseher auf dem neusten Stand ist (also auf Softwareversion 6.5929), mache die im folgenden Link stehenden Schritte: https://cutt.ly/LBkO91o. Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: http://bit.do/fMnKn.
Khaled @Sony Support DE

Hi Wolfgang Schröer,

es tut uns leid dies zu hören. Leider können wir die Funktionalität der Produkte von Drittanbieter nicht garantieren. Teste mal bitte den Receiver mit einem anderen Fernseher. Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Besuche unsere Website, um mit uns Kontakt aufzunehmen: http://bit.do/fJYmt

Gehad @Sony Support DE

Hi Jennifer,

vielen Dank für dein Feedback. Wir leiten es intern weiter, damit es berücksichtigt wird. Da wir mehr Informationen
über das Problem benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: http://bit.do/fMnKn.
(Kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hadir @Sony Support DE

Hi Issac,
Thank you for your review.
We're sorry to hear that you're not able to display images from your USB on your TV. In an attempt to resolve the issue, we recommend making sure that your TV is up to date here:http://bit.do/fVbpE.
In order to use the USB storage device for playback on your TV, you need to format it, on how to do that we recommend checking this link: http://bit.do/fVbpH
If you want to play content stored on a USB device, we recommend checking this link: http://bit.do/fVbpM.
On how to view and listen to pictures, videos, and music on a USB device, we recommend checking this link: http://bit.do/fVbpN.
Information about USB devices, check this link: http://bit.do/fVbpT
Supported files and formats, check this link: http://bit.do/fVbpW
You can also check this link for additional information about USB connectivity with your TV: http://bit.do/fVbp3
You can also perform a factory date reset by following this link: https://bit.ly/3AyDrvb
If the issue persists, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.

Elshahat @Sony Support UK

Hi Marcus36,

vielen Dank für dein Feedback. Wir leiten es intern weiter, damit es berücksichtigt wird. Da wir mehr Informationen
über das Problem benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: http://bit.do/fMnKn.
(Kopiere den Link und füge ihn in ein neues Browserfenster ein).

Hadir @Sony Support DE

Hi mick1955,

Thank you for your review.
We're glad to hear that you're enjoying your earphones, and hope you continue to enjoy it for years to come. We're delighted to keep you as one of our loyal Sony family members.

You can always adjust the sound quality of the TV to get the best out of the TV speakers to your own preferences: https://bit.ly/3HzDSW6.
We recommend also performing an acoustic calibration for the TV speakers: https://bit.ly/3l0MFHm.
And about the stand, we recommend using the TV original stand that's supplied with it, as using other stands might harm or damage the TV on the long run, especially when it comes to the placing of the screw holes.

Rest assured, we'll pass your feedback to the relevant channels for future consideration and development.

If you need any assistance in the future, you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @Sony Support UK

Hi,

Thank you for your review.
We're sorry to hear that you're facing difficulties with the WIFI connection on your Sony TV.

To try and solve the issue where the WIFI drops when the TV is switched on, please check these articles and try the troubleshooting steps listed in them: https://bit.ly/3akiN7x & https://bit.ly/3nJ5Cjp & https://bit.ly/3uuxvzw.

And make sure that your TV is running the latest firmware update: https://bit.ly/3bWFfEa.
You can also reset the TV and test it once more: https://bit.ly/3ynRd11.

If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL.

Sawy @Sony Support UK

Hi Carl121,

Thank you for your feedback.
We're sorry to learn that you're experiencing an issue with the picture and the voice search.
Having read your feedback, we would like to understand more about the issues. When did the issue start? Was the device working fine before? What exactly is the issue with the picture? And all the possible details so that we can help.
In the meanwhile, you can try the below basic steps:

1-Unplug the TV from the mains and disconnect any external device for two minutes.
2-Make sure it's up to date following the instructions here: https://bit.ly/3yi6d0t
3-Adjusting the picture quality: https://bit.ly/3NngTAM
4-Reset the TV to the factory settings: https://bit.ly/3lP7F5b

If any issue remains, we would like to be able to offer some assistance, so please don't hesitate to contact us using the details here: https://bit.ly/2VBcJwW.

Hana @Sony support UK

Hi Janni,
es tut uns leid, das zu hören. Es wird empfohlen, die Software-Version zu überprüfen. Die aktuelle SW-Version ist unter diesem Link zu finden: https://bit.ly/3R1qnV8 (Kopiere den Link und füge ihn in ein neues Browserfenster ein). Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du hier: https://bit.ly/3ceLq0x.
Radwa@ Support Sony DE

Hi GabyG,

vielen Dank für dein Feedback. Wir leiten es intern weiter, damit es berücksichtigt wird. Bezüglich der Tonqualität, du kannst verschiedene Einstellungen für den Ton des Fernsehgeräts konfigurieren, wie Tonqualität und Tonmodus. Mehr Informationen findest du hier: https://cutt.ly/uKg7Mcd
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: http://bit.do/fMnKn.
(Kopiere den Link und füge ihn in ein neues Browserfenster ein)
Hadir @Sony Support DE

Hi,

Thank you for your feedback and we're glad to hear that you're enjoying your TV despite having some issues with the BRAVIA CORE.

To benefit from the program, you have to register an account for BRAVIA CORE, once you have registered you will receive an account confirmation email and the BRAVIA CORE movie credits and Subscription Video-on-Demand detailed above will automatically be added to your account. To read more about this topic, check out the following link: https://bit.ly/3FTWEZ3.

Also, could you ensure that your TV is running on the latest software version by following this link: https://bit.ly/3xzhjhh.

If the issue is still disrupting you, kindly keep following up with the BRAVIA CORE support on support-GB@sonypicturescore.com, they will gladly assist you further!, and hope to hear you're enjoying your TV once again soon, especially since you've been a loyal Sony fan for years and hopefully for many more years to come.

Mennah @Sony Support UK

Hi Forthaus,

vielen Dank für dein Feedback. Wir leiten es bezüglich der Hörgeratesverbindung intern weiter, damit es berücksichtigt wird.
Solltest du noch Hilfe benötigen, empfehlen wir dir, uns direkt zu kontaktieren. Die Kontaktdaten findest du unter dem folgenden Link: http://bit.do/fMnKn.
(Kopiere den Link und füge ihn in ein neues Browserfenster ein)
Hadir @Sony Support DE

Hi NatalieTV,

Thank you for your feedback.
We're glad to learn that you're enjoying the TV, and we would like to welcome you in the Sony family!
We've read your feedback thoroughly, and we would love to help!
However, we'll need more info than the review can provide, so please don't hesitate to contact us quoting this review to look into the matter further for you using the details here: https://bit.ly/3lns004. Also, you can reach us directly and get an instant reply if you used the chat option.

Hana @Sony support UK

Hi,

Thank you for your review.
We're glad to hear that you're enjoying the picture and the sound of your XR-55X94J and hope you continue to enjoy it for years to come!
If you need further assistance you can contact us using this link: https://bit.ly/2NwYLXL

Omnia @Sony Support UK